Self-service for Citizens

If you use your computer and must approve with the MitID app, a QR code will appear on the computer screen. You must scan the QR code with the MitID app before you can swipe and approve. 

If you need to know more about what to do, you can find more here, including help to scan QR codes: Approve with QR codes

If you use your phone to go online with - and e.g. need to log on to borger.dk with the MitID app - you will automatically be taken to the MitID app at the press of a single button. You can then swipe and approve. 

If you need to know more about what to do, you can find more here, including what to do if you cannot approve – as well as the most frequently asked questions and answers: Approve on the same device

If you use your tablet to go online with - and e.g. need to log on to borger.dk with the MitID app on your phone – you will need to scan the QR-code on your tablet. The QR-code has to be scanned with the MitID-app, before you can swipe and approve. This also applies if you have the MitID-app installed on another phone, than you use for signing on.

If you need more information regarding the process of scanning QR-codes, you can find here: Approve with QR-codes

If you cannot scan QR codes, for example if you have a visual or mobility impairment, or if the camera on your phone is broken, there is an alternative, namely a one-time code which you must enter in your MitID app before you can swipe and approve 

To begin with, the MitID app is set to scan QR codes. You must therefore change the settings in the MitID app if you want to use one-time codes. It takes 1 hour from the time you requested the change until it takes effect. This is due to the fact that it is a change to a personal setting, which for security reasons takes 1 hour to implement. 

If you need to know more about what to do, you can find more here, including help to scan QR codes and how to switch to approve with a one-time code: Approve with one-time codes

If you cannot log into the self-service solution, please contact MitID Support. You can find contact details and further information at www.mitid.dk.